Data Privacy Statement
Our Approach to Privacy
Why we collect personal information
What kind information we collect
Where we get these information
Who we share your information with
How we protect your information
Your choices, including how you can check and update any personal information we have about you
Why we collect personal information
To improve our products and services, it is important that we collect, use, process and analyze your personal information when it is reasonable and necessary. When we can, we aggregate and anonymize this information such that you are never identified as an individual. [Aggregating simply means presenting information in segments or categories like age groups; anonymizing means removing personally identifiable information from the data].
In particular, we are using your information to:
Manage your account, provide customer care activities, monitor the quality and security of the network, train our staff, and provide services timely and efficiently;
Send commercial and promotional advertisements, loyalty and rewards offers, surveys, customer care and aftersales communications, and other broadcast push messages;
Share your personal data with third-party content providers or other third-party services for which you sign up;
Conduct analysis for research and marketing initiatives, including the generation of anonymized or non-personally identifiable location and mobility data to show footfall, location patterns, crowd density, and other information that may be relevant for marketing purposes;
Generate statistical insights based on usage/network information to assist the Government in planning for healthcare, disaster, and other similar initiatives;
Run credit scoring programs and initiatives, including but not limited to, providing information to the Credit Information Corporation in accordance to Republic Act No. 9501, otherwise known as the Credit Information System Act; and
Perform such other processing or disclosure that may be required under law or regulations.
In cases where your separate and full consent is given, we are also processing your personal data to:
Create your personal profile based on your interests, preferences, mobility patterns from physical locations that you may visit, and other information that may be relevant for marketing and market research purposes;
Share your personal profile based on your interests, preferences, and mobility patterns from physical locations that you may visit, to our business partners and third-party service providers;
Compute your credit score based on data collected internally within the PLDT Group and its subsidiaries and affiliates, and share your credit score to third-parties to whom you specifically instruct us to share your credit score; and
Send you information on offers, promotions, and advertisements from our business partners and third-party service providers.
What type of information we collect
We collect information to provide better services to all of our users – from figuring out basic stuff like what postpaid plan is best for you, to more complex things like which related services and digital content you’ll find interesting & useful. This includes information such as:
Who you are
Basic personal information like your name, date of birth, gender, nationality, address, and identity supporting documents such as SSS or passport numbers. You can check what we know about you by making a request to the Digitel Mobile Philippines, Inc. Data Privacy Officer through the contact details provided below;
Your credit card, bank and payment details; and
Your contact details like billing address, telephone number, mobile phone number, email address;
What you use our network for
Your mobile phone location (to enable connection to our network to make calls, SMS and/or access our data services);
Your call, text, data and billing records including any other products and services you use like our apps, website, self-care channels as well as the date and time of use, duration, where you use them and how much it costs;
The device you use when to access our Products and Services (such as your mobile handset, your computer system and platform) to customize our service for you; and
No, we don’t look at the content of your text messages and we don’t listen to your calls, unless you’re talking to our hotline.
What you do with your Digitel Mobile Philippines, Inc. Account
Where we get these information
There are a few different ways we collect information.
Information that you personally give us
Most of the personal information we have are those that you have given us yourself. You provide us personal information when you:
Apply for subscription to our services by filling out a Service Application Form online, in one of our stores, or provide personal information to one of our TeleSales representative;
Get in touch with us to ask about something, file a complaint or request for service;
Take part in our research and surveys; and/or
When you apply for job with us.
Information we collect during our relationship with you
We also collect information as you use our products & services, like when you:
Use our networks - whether it is mobile, Wi-Fi, or other channels;
Pay your bill or purchase add-on products and services;
Use our apps, websites and self-service channels; and
Join our promos, prize raffles or reward & loyalty programs
Information we collect from other sources
We also collect information from commercially or publicly available sources like published directories and public documents. We may also obtain your personal information from third parties (credit agencies) and from other sources which you have given consent for the disclosure of such information relating to you and where otherwise lawfully permitted.
Who we share your information with
We will never share, rent or sell your personal information to third parties outside Digitel Mobile Philippines, Inc. (or the group of companies of which Digitel Mobile Philippines, Inc. is part of) except in limited circumstances as noted in this policy. In some instances, we may be required to disclose your personal information to our agents, subsidiaries, affiliates, partners and other third party agencies as part of business operations and the provision of our products and services. This means we might share your information with:
Our partner companies, organizations, or agencies including their sub-contractors or prospective business partners that act as our service providers, contractors, professional advisers who help us provide our products and services, for example our couriers for bill delivery and our customer contact centers for our hotline operations;
Other companies in the PLDT Group of companies;
Law enforcement and government agencies; and
Other companies whom you have also given consent to share your information
How we protect your information
We keep and protect your information using a secured server behind a firewall, encryption and security controls;
We restrict access to your information only to qualified and authorized personnel who hold your information with strict confidentiality;
We undergo regular audit and rigorous testing of our infrastructure’s security protocols to ensure your data is always protected; and
We let you update your information securely to keep our records accurate
We will retain your personal data throughout the subscription of our products and services, and for a maximum period of five (5) years afterward.
Your choices, including how you can check and update any personal information we have about you.
You are afforded certain rights in relation to your personal data under the Data Privacy Act of 2012, which includes the right to object to processing, the right to access your data, the right to modify of inaccurate data, and the right to erasure or blocking of data.
If you wish to have access to your personal information in our records; or you think that such personal information we have of you is incomplete, not up-to-date, or otherwise inaccurate, you may get in touch with our Data Privacy Officer through the contact details provided below.
Our Contact Details:
Data Privacy Compliance Officer
Mr. Jose Alvin G. Gendrano
Sun Hotline Nos. 200 or (02) 395-8000
What happens when there are changes in this policy
Latest publication on 18 June 2014
Digitel Mobile Philippines, Inc.collects personal information, particularly those that are voluntarily submitted by page visitors. These will enable the company to respond to service requests, distribute customer communication materials and process employment and corporate-related inquiries.
Digitel Mobile Philippines, Inc. adheres to the highest standards of ethical practices in all of its operations and is dedicated to protecting the privacy of all visitors of this page. Except as disclosed below, the company does not sell, barter, give away, rent or give permission to external entities to use your personal information.
Digitel Mobile Philippines, Inc. occasionally taps third-party service providers, subsidiaries, affiliates and partners to aid in the management, maintenance and content building activities for this website such as creative design, marketing, analytics, programming, site maintenance and customer service. These entities have access to information necessary for their commissioned services and functions. Under contract, they are obligated as well to maintain the confidentiality and security of any personal information collected from this website. They are also restricted from using, selling, distributing or altering data in any way other than to provide services as stipulated in their service agreements with the company.
Digitel Mobile Philippines, Inc. may also use or disclose personal information in good faith if required to do so by law under the belief that such action is necessary to (a) conform to applicable law or comply with legal processes served on the company or on the website; (b) protect and defend company rights and properties, those of the website and its users, and (c) act under emergency circumstances to protect the safety and security of the general public, including the company and all its affiliates.
Digitel Mobile Philippines, Inc.also collects related information to help it customize its contents and presentation and tailor fit the website to serve user interests and concerns. The company uses “cookies” to understand which part of this website is the most popular, which page is the most visited, and even the average amount of time spent by every user in a particular page. This information is used solely to assist in improving website content, design and functions. The website is however fully-functional even without the retention of cookies. Users may choose to block cookies from the site through their browser settings. Digitel Mobile Philippines, Inc.also strives to protect the transmission of any information submitted by visitors. The company nevertheless cannot warrant that the transmission of data will be fully secured especially under the external circumstances and other third-party elements. All submissions are at the risk of page visitors.
Subsidiaries and Affiliates
Smart Communications, Inc.
Voyager Innovations, Inc.
PayMaya Philippines, Inc. (formerly Smart eMoney, Inc.)
7 BOX UP
8 Elements Pte. Limited
ACCENT MICRO PRODUCTS INC.
Access Mobile Co. Ltd.
ACISION UK LTD
ADI ASIANIC DIST. INC.
AEROPHONE ENTERPRISES & CO
Airtalk Mobile Communications
Akromont Marketing Corp.
Amdocs Phils. Inc.
Arquillo dela Cruz & Associates Law Offices
AsiaPay Payment Technology Corp.
Aspire Lifestyle / International SOS
Ateneo De Manila University
ATLASSIAN SOFTWARE SYSTEMS PTY LTD
Aztech Solution International Corp.
Banana Mobile Group, Inc.
BESTOPTIONS ASSISTANCE INC.
Big Sky Nation, Inc.
Boku Network Services Inc.
Bubble Motion Pte Ltd
Bustos Law Office
CC Mobile Financial Services Philippines Inc.
CEBU QINGXIN ENTERPRISE
Cellcom World Communications
CELLEX NETWORKS SYSTEMS (2007) LTD / SMS GLOBAL TECHNOLOGIES LIMITED (SMSHK)/ SMS GLOBAL TECHNOLOGIES INC.
Chikka Philippines, Inc.
CIBI Information, Inc.
Cignal TV, Inc.
Communigate Technologies, Inc.
COMPTEL OYJ / COMPTEL CORPORATION
CONSOLIDATED MANAGEMENT RESOURCES INC.
Cortel Law Office
Cosmic Digital Universe Inc
Creative InfoSolutions, Inc.
CURO Teknika Inc.
Customer Frontline Solutions Inc. (Bayad Center)
Dakila Cable TV Corp
Digital Music Creatives, Inc.
Digital Turbine Singapore Private Limited
Digitel Mobile Philippines, Inc. (DMPI)
DingLi Corp., Ltd.,
Directories Phils. Corp. (formerly ANTS)
Dun & Bradstreet Philippines, Inc.
EasyTrip Services Corporation
EL GRANDE MESSENGERIAL SERVICES, INC.
Equitable Card Network
ERICSSON AB / ERICSSON TELECOMMUNICATIONS, INC.
Evamp & Saanga Solutions
EVOLVING SYSTEMS LIMITED
FASTRAK SERVICES, INC.
First Mobile Phils Inc
FLASHER NEXT GEN
Forest Interactive Development Incorporated
Fritz and Macziol
FUJITSU PHILIPPINES, INC.
Funguy Studio Philippines, Inc.
G&D (GIESECKE & DEVRIENT)
Gameloft Philippines, Inc.
Garena Philippines Inc.
GBPlay, Inc (formerly PlayOn)
GetResponse Sp. z o.o. (electronic direct mail sending)
GFG GROUP LIMITED
GIESECKE & DEVRIENT ASIA PTE LTD
Global Pinoy Remittance Services
GMA New Media, Inc.
Google Asia Pacific Pte. Ltd.
Got Deals Mobile Inc
Gotuaco, Del Rosario Insurance Brokers, Inc.
Great Deal Communications
Hand Interactive, Inc. (Buqo)
HEWLETT-PACKARD PHILIPPINES CORPORATION
Hildawa Law Office
HUAWEI INTERNATIONAL PTE. LTD / HUAWEI TECHNOLOGIES PHILS., INC.
Hyperlync Technologies Inc.
IBM PHILIPPINES, INC.
iFlix Sdn Bhd
I-Gateway Mobile Philippines, Inc.
Indra Philippines, Inc.
INDUS SOFTWARE TECHNOLOGIES PRIVATE LIMITED
Indus Software Technologies Pvt. Ltd.
INFINITE MOBILE SOLUTIONS
Info Professionals, Inc.
INFOCOM TECHNOLOGIES, INC.
INFOMAX SYSTEMS SOLUTIONS & SERVICES INC.
INFORMATION EXPRESS SERVICE, INC. (INFORMEX)
INFORMATION PROFESSIONALS, INC.
INTEC BILLING, INC.
Intertraffic Transport Corporation (ITC)
Ion Management Solution
IPay88 Philippines Inc.
IPC (IP Converge)
IPLUS INTELLIGENT NETWORK, INC.
Ivory Music and Video, Inc. (Sony Ivory)
JunoTele Pte. Ltd.
Kantar Added Value (Saffron)
Kreatif Bersama (Philippines), Inc.
Lantro Phils., Inc.
LBC (sub KA: Novellis)
Lead Hope Digital Inc.
LENOVO / MOTOROLA
MAIL EXPERT MESSENGERIAL & GEN SERVICES INC.
Manila Express Payment
MATRIXX SOFTWARE, INC.
MCA Music, Inc.
Mega Cellular Network, Inc.
MEJABS SERVICES. INC.
MESSAGING SOLUTIONS PROVIDER, INC.
MICROSOFT PHILIPPINES, INC.
MILES CELLPHONE AND ACCESSORIES
Millward Brown Philippines (MB)
Mobiadvanced Interactive Limited
Mobiamo Limited (formerly Paymentwall)
Mobile Tech Services (Singapore) Pte. Limited
Moose Media, Inc.
NEC PHILIPPINES, INC.
net mobile AG
NET1 APPLIED TECHNOLOGIES SOUTH AFRICA (PTY) LTD.
Netwire Solutions Specialist, Inc.
NEWNET COMMUNICATION TECHNOLOGIES B.V.
Newport Prepaid Solutions
NOKIA SOLUTIONS AND NETWORKS OY / NOKIA SOLUTIONS AND NETWORKS PHILIPPINES, INC.
Octomind Mobile Content Services
Omni Digital Media Ventures, Inc. (aka Blink)
One Asia Touchpoint
One Horizon Group, Inc
One World Distribution Enterprise
OPENCODE SYSTEMS LTD
Opera Software AS
OPTIMA DIGITAL, INC.
ORACLE (PHILIPPINES) CORPORATION
Orange & Bronze
PAL (Mabuhay Miles)
PayMaya Philippines, Inc.
PBA Properties, Inc.
Perez De Tagle, Fabie & Jentes
Philippine Survey and Research Center (PSRC)
POINTMAN PLACEMENT SPECIALIST, INC.
Polyeast Records Inc.
Powerhouse Distributor, Inc.
Quicktrax Marketing Corp.
RAMLAY PRIME HOLDINGS, INC.
REDKNEE SOLUTIONS (UK) LIMITED / REDKNEE SOLUTIONS INC.
RGMA Marketing & Productions Inc.
Rising Tide Mobile Entertainment, Inc.
Robinsons Convenience Store
RS Santos Law Firm
RULLS CELLPHONE AND ACCESSORIES
SAFEFREIGHT SERVICES INC.
San Roque Supermarket
SAP PHILIPPINES, INC.
SAS Institute (Philippines) Inc.
SAVE N EARN
SEARCHERS & STAFFERS CORP.
Sept3 Technology Sdn. Bhd
Shop4Fun, Inc. (formerly All Serve/Cherry Credits)
SM Savings and Loan Association
Smart e-Money Inc.
SMS Global Tech Inc.
Sobredilla Law Office
Software Lab Inc.
SOLVENTO PHILIPPINES, INC.
SPEEDEX COURIER & FORWARDER, INC.
SPI CRM INC.
STERLING GLOBAL CALL CENTER
Summit Collection and Allied Services
Sumo Group Inc.
Supplies Station Inc
SY and JAE Corporation
SYNCHRONOSS SOFTWARE IRELAND LIMITED / SYNCHRONOSS TECHNOLOGIES PHILIPPINES
Sysmobile Philippines, Inc. (Binbit)
Taylor Nelson Sofres (TNS)
TBWA\Santiago Mangada Puno Advertising, Inc.
TERADATA PHILIPPINES, LLC
THE BILL SENDER CORPORATION (TRADE NAME: THE BILL SENDER CORP)
The Law Firm of Lauron delos Reyes & Partners
The Walt Disney Company (Southeast Asia) Pte. Limited
Timwe Asia Pacific Sdn. Bhd.
Topserve Service Solutions, Inc.
Tose Co., Ltd.
TransUnion Information Solutions, Inc.
Trends and Technologies, Inc.
TUDLO INNOVATIONS / OCD
Tutuka Software (Pty) Ltd.
Typeform, S.L. (Cloud-based customer surveys)
Uniwiz Trade Sales, Inc
Upstream Marketing Program Limited
USSC (CTI local)
Venture Lead Data
VIVA Records Corporation
Warner Music Philippines, Inc.
Wide Wide World Express Corporation
Winnable Marketing Corp.
With Him Trading
Youphoric Labs (Formerly Striker)
Zed Philippines, Inc.
Zingmobile Pte Ltd
ZIP BUSINESS SERVICES, INC.
Zuffa International, LLC