You may be affected by the changes due to our nationwide network integration program which aims to widen and strengthen our subscribers’ signal coverage.

You will need to update to the new network settings to ensure the compatibility of your connection to our network changes.

Sun’s signal is made stronger by the Smart network!

Smart ensures reliable signal through its network.

Changing your settings is free of charge. There also won’t be changes in your load.

In the event that you lose your signal again, just repeat the process of changing your network settings and remember to always choose Smart!

If “SMART” is not found among the options, select “Sun” (Uppercase “S”, lowercase “u” and “n”).

It is advisable that you now change your SIM card to ensure that it is updated.

You may purchase load for your Sun Prepaid phone through the following options:

• The Sun Cellular Website
• Sun Shops
• Authorized resellers and retailers

To check your available balance, dial *221# on your Sun Prepaid phone or manage your prepaid account online by registering to My Sun – just enter your Sun number or email address at http://my.suncellular.com.ph to get started.

To use the Give-a-Load feature, text the amount to be sent and the 11-digit Sun Prepaid number to 2292. [Example: 10 09221234567]. The maximum you can give is P 50 per text/transaction.

You can use your Sun Prepaid load to enjoy different services such as music streaming via Spinnr, watching videos via Viewstream, purchasing gaming credits via GameX and more. Click here to know what else you can buy using your Sun Prepaid load.

There is no maintaining balance required for your Sun Prepaid SIM card to receive calls and text messages. However, to enjoy our outgoing calls, texts and Internet services and to avoid expiration of your SIM, we encourage you to load your account regularly.

To avoid permanent deactivation of your Sun Prepaid SIM, make sure you reload your account regularly.

Click HERE.

To register to a Sun Prepaid promo, text <KEYWORD> to 287. [Example: Send CTU25 to 287.]
You may view the available Sun Prepaid promos and their keywords here.

To use your data services, make sure to turn your mobile phone’s cellular data or mobile data settings on. Please refer to your device’s manual.

Step 1: Text NET to 2300
Step 2: You will be notified upon successful activation of the internet service
Step 3: You will receive information on device settings. Proceed with the configuration and use 1234 when asked for a password.
Step 4: Enable Mobile Data and Data Roaming
Step 5: Click “OK” for no additional charges. (Disable when outside the country)

As an alternative to activation procedure, you may also configure your device manually. Choose an access point name in your settings, type "minternet" then save.

If you see the following symbols on your laptop, phone or tablet, it means you’re connected to the Internet.

Common Wi-Fi symbols

Common Mobile Internet symbols

It is important to note that data usage varies per device. The amount of data consumed usually depends on the kind of device you are using and the quality of the content. The MB consumption above are based on averages and estimates only.

20 KB 1 Chat Message
30 KB 1 Facebook Post (text only)
250 KB 1 Instagram Post
300 KB 1 Email (with attachment)
1.3 MB 1 Web Page Browsing w/ Photos
2.5 MB 1 Streaming of Music (4 mins)
13 MB 1 Streaming of Video (4 mins)

MB Conversion
1 Kilobyte (KB) = 1,024 Bytes (B)
1 Megabyte (MB) = 1,024 Kilobytes (KB)
1 Gigabyte(GB) = 1,024 Megabytes (MB)

MB vs. MBPS
MB (Megabyte) A unit of data. A million bytes.
MBPS (Megabits Per Second) The speed of data transfer.

These packages allow you to be more flexible with your usage allowing you to access the Internet only when needed. No volume will be deducted unless you or mobile apps use the Internet. Charging will be based on KB/MB/GB and not blocks of 15 minutes.

Ideal for users who always have their data connected but only use the Internet when needed.

Non-Stop Surf Packages

Non-Stop Surf FAQs

These packages allow you to maximize your usage in blocks of 15 minutes. Charging is based on consumed blocks of 15 minutes regardless of KB/MB/GB consumption.

Ideal for users who maximize 15 minutes per surfing session.

Time-Based Packages

See iBundles offers and iBundles FAQs.

BACKGROUND APPS(N.)
Apps that run when push notifications and updates are enabled on your phone. They may incur extra charges for your mobile, but may be avoided by:

1. Configure operating system and app updates to download via WiFi
2. For app based loads (ex. FB49), do not click on links that lead outside the app.

For Android Users:
Step 1: Go to Settings
Step 2: Go to Applications Manager
Step 3: Swipe to the Running Tab
Step 4: Stop the Running Apps

For iOS Users:
Step 1: Go to Settings
Step 2: Go to Cellular
Step 3: Select “Use Cellular Data For”
Step 4: Turn on the apps that are applicable to your load subscription and/or those you only wish to access.

• Device or handset being used
• Location of the subscriber
• Time of use of the subscriber
• Torrents
• Peer to peer sharing
• Machine to machine applications

There are two ways to register to Sun Choice Rewards.

• Via My Sun: Register your Sun Prepaid number to my.suncellular.com.ph then register to Sun Choice Rewards.
• Via SMS: Text REGISTER to 9800.

To activate International Roaming, please dial 200 on your Sun Prepaid phone or (02) 395-8000 via landline. Kindly note that roaming may take up to 24 hours to be activated so please call in advance.