It's easy! Just follow these steps and make sure that you're using an active SUN Prepaid & Postpaid SIM.

1. Using your old SIM, text ‘GETPIN' to 7927 for free.
2. You'll get the 6-digit UPGRADE PIN through your old SIM. Please note this PIN down,
3. Insert the new LTE Prepaid Upgrade SIM in your mobile phone.
4. Wait for the menu to appear and enter the UPGRADE PIN. The code is valid for 30 minutes only.
5. A prompt will appear and indicate that the upgrade code is valid.
6. Keep the phone IDLE (not used) for 15 minutes to ensure successful menu update.
7. You'll get the notification on your successful upgrade. Your old mobile number will be retained.
8. Restart the mobile phone.

No. This is not allowed since you can only trigger the LTE SIM upgrade from your old and working SIM.

Yes, texting GETPIN to 7927 is free.

First, you should ensure that you texted the correct keyword (GETPIN) to the correct access code (7927). If it is correct, please wait for the reply especially if you already made multiple attempts. You can only get 2 PINs per day, each valid for 30 minutes. If you have maxed out your upgrade PINs for the day, please retry after 24 hours.

You should use the upgrade PIN as soon as you receive it. It is valid for 30 minutes only. If you use an expired upgrade code, you will be advised to send another request using your old SIM.

You may only request for 2 upgrade PINs per day. Once you reach the maximum allowable tries, you'll be advised to try again after 24 hours.

Please ensure first that you do the following:

1. Type the correct upgrade PIN
2. Make sure that the upgrade PIN is still valid.
3. Upgrading the correct type of SIM card. The LTE Upgrade SIM is only applicable for the following: Smart Prepaid / TNT / SUN Prepaid / Sun Postpaid / Smart Bro Prepaid / SBW Prepaid SIMs

You only have five unsuccessful attempts per PIN per day. Should you want to try again, please request for another PIN or wait after 24 hours (if you’ve reached the max PIN requests per day).

Fortunately, your LTE Upgrade SIM won't get blocked if you reach the maximum retries. The retries reset after 24 hours. Simply ensure that you enter the correct code without extra spaces or characters.

You may get the LTE Upgrade SIM for FREE in the nearest Sun Shop or Smart Store nearest you, just bring the following:

1. Old SIM
2. Valid IDs - preferably government issued

Alternatively, the LTE Upgrade SIM for only P10 in convenience stores, mall chains and retailers near you.

You can get the LTE Self-Service Upgrade SIM for free in Smart Stores and Sun Shops.
The LTE Self-Service Upgrade SIM is also available in convenience stores, mall chains and retailers near you for only P10.

Before you proceed with SIM upgrade transaction, you must ensure that you were able to back up your important messages and contacts.

Oops! Transaction will push through if you were able to input the upgrade PIN. Nonetheless, you may just simply turn the handset on and double check if your old SIM still has signal.

Yes. All your remaining load and promo will be carried over when you upgrade your SIM to LTE and you also get to keep your number.