DATA PRIVACY POLICY

Personal Information and Broadcast Messages

Subscriber agrees and consents to the disclosure to third parties and the processing, either by SUN or by third parties on behalf of SUN, of personal information and data, including sensitive personal information, traffic and billing data for credit evaluation, marketing and other purposes. We acknowledge and we agree that SUN may send commercial and promotional advertisements, surveys, and other broadcast push messages.

hird parties on behalf of SUN, of personal information and data, including sensitive personal information, traffic and billing data for credit evaluation, marketing and other purposes. We acknowledge and we agree that SUN may send commercial and promotional advertisements, surveys, and other broadcast push messages.

Specifically, subscriber agrees and consents that SUN and its affiliates may use subscriber personal information and data to:

1. Manage subscriber account, carry out customer-care activities and train staff, including monitoring calls, emails or text messages that subscriber send to SUN.

   Manage subscriber account, carry out customer-care activities and train staff, including monitoring calls, emails or text messages that subscriber send to SUN.

2. Monitor the quality and security of the network and test and maintain SUN’s IT systems.

   Monitor the quality and security of the network and test and maintain SUN’s IT systems.

3. Analyze subscriber use of the services for marketing purposes, including, but not limited to, the calls and messages the subscriber send and receive and subscriber location at the time these communications take place, as well as subscriber browsing history and use of SUN websites.

   Analyze subscriber use of the services for marketing purposes, including, but not limited to, the calls and messages the subscriber send and receive and subscriber location at the time these communications take place, as well as subscriber browsing history and use of SUN websites.

4. Send to the emergency services (if subscriber make an emergency call), including subscriber approximate location.

   Send to the emergency services (if subscriber make an emergency call), including subscriber approximate location.

5. Contact the subscriber with marketing messages such as commercial and promotional advertisements, surveys, and other broadcast push messages, which may include marketing from other organizations, if subscriber has no express written objection.

   Contact the subscriber with marketing messages such as commercial and promotional advertisements, surveys, and other broadcast push messages, which may include marketing from other organizations, if subscriber has no express written objection.

6. SUN does not include subscriber details in any directory or directory-enquiry service. If subscriber wants to have subscriber information included in these services, subscriber should contact SUN.

   SUN does not include subscriber details in any directory or directory-enquiry service. If subscriber wants to have subscriber information included in these services, subscriber should contact SUN.

If Subscriber does not want that personal information and data to be disclosed to third parties, or to the processing of the same or to receive marketing messages and other messages from SUN or from other organizations, Subscriber must immediately contact SUN (by texting PRIVATE, send to 4762)**. More details on how SUN use personal information and data of the Subscriber are available on the privacy policy on the SUN website.

Data Privacy Notice

As a condition for use of the service, you permit Digitel Mobile Philippines, Inc.  and its subsidiaries, affiliates, and subcontractors to process and/or disclose personal data, including data that may be classified as personal information and/or sensitive personal information under the Data Privacy Act of 2012, to agents, subsidiaries, affiliates, partners, and other third parties, in order to undertake activities that may include, among others:

a) Conducting analysis for purposes of research and marketing initiatives, including the generation of anonymized or non-personally identifiable location and mobility data to show footfall, location patterns, crowd density, and other information that may be relevant for marketing purposes;

b) Managing your account, providing customer care activities, monitoring the quality and security of the network, training our staff, providing the services to you in a timely and efficient manner, and ensuring your fair and lawful use of the products and services provided by Digitel Mobile Philippines.

c) Generating statistical insights based on usage/network information to assist the Government in planning for healthcare, disaster, and other similar initiatives;

d) Credit scoring programs and initiatives, including but not limited to providing information to the Credit Information Corporation in furtherance of the objectives of Republic Act No. 9501, otherwise known as the Credit Information System Act; 

e) Sending commercial and promotional advertisements, loyalty and rewards offers, surveys, customer-care, and after sales communications, and other broadcast push messages;

f) Sharing your personal data with third-party content providers or other third-party services for which you sign up; and

g) Such other processing or disclosure that may be required under law or regulations.

Your Personal Data may be obtained in many ways including through market research activities, via our websites and from Digitel Mobile Philippines’ subsidiaries, affiliates, business partners, and third-party service providers.

Your personal data will be maintained in our records throughout your availment of the service, and for a maximum period of [insert preferred retention period] years thereafter. You are afforded certain rights in relation to your personal data under the Data Privacy Act, including the right to object to processing, the right to access your data, the right to rectification of inaccurate data, and the right to erasure or blocking of data. For more information on your rights and how you may exercise them, please contact our at [insert contact details].

In order to provide you the highest quality service, we exchange anonymized and non-personally identifiable data with our business partners. For a list of our partners, please visit [URL of web site listing recipients].

** Separate Consent Requirements – Requires specific consent; Customers must also be enabled to select personal consent preferences

You also allow us to process your personal data for purposes of: 

1. Creating your personal profile based on your interests, preferences, mobility patterns from physical locations that you may visit, and other information that may be relevant for marketing and market research purposes;

2. Sharing your personal profile personal profile based on your interests, preferences, and mobility patterns from physical locations that you may visit, to our business partners and third-party service providers;

3. Computing your credit score based on data collected internally within the PLDT Group, and sharing your credit score to third-parties to whom you specifically instruct us to share your credit score; and

4. To send you information on offers, promotions, and advertisements from our business partners and third-party service providers.

Additional Note: For Converged Service Customers Only

Additionally, by availing of the <Tripleplay/Quadplay> service bundle, you further recognize and consent that:

1. Each of the <TriplePlay/Quadplay> sub-services is allowed to collect and process the information indicated in your Service Application Form for the purposes indicated above; and

2. Each of the <TriplePlay/Quadplay> sub-services may share personal data for credit scoring purposes.