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Support



  Manage Account Online

Take control of your Sun Prepaid, Sun Postpaid and Sun Broadband accounts online with My Sun. Manage your account information, view your bills and balances, get instant access to various account services and customer support and more. Register your My Sun account for free!

  • Getting Started on My Sun

    Register now and discover the power of a single login. You can register using number or any active email address.

    1) Go to my.suncellular.com.ph and input your Sun number or email address:

    create Sun account


    2) If your number or email is NOT YET registered to My Sun, personal information fields will automatically appear.
    Fill-out the mandatory fields (first name, last name, password, then retype password) and click Register.

    sun-account-manage


    3) You will receive a verification code in the mobile number you are trying to register. Input the verification code and click Next.

    confirm My Sun account

    If you registered using your e-mail address, you will receive a verification link via e-mail. Click on the link to confirm your email address.

    4) Congratulations! You may now enjoy the benefits of having a My Sun account.

    confirm my sun registration


  Call *247#

The Sun Prepaid and Sun Postpaid supplementary service or USSD menu is an easy access menu that allows subscribers to browse through Sun’s latest offers and after-sales transactions. No need to memorize keywords, promo names or access codes. All you need is to dial *247# and press send to access, browse through and register to Sun Prepaid's and Sun Postpaid’s top offers.


  Email Us

Should you wish to send us an email for questions and concerns, please do so through our Feedback Form.


  Text Us

Introducing SUN SAGOT!  Sun's NEW 24/7 Text Hotline Services for inquiries on promos, products and services!

No need to register!  Simply text SUNSAGOT and send to 1200 for FREE!

  • For SUN Postpaid, get your SUN Sagot Postpaid menu by texting SUNSAGOT<space>Postpaid to 1200.
  • For SUN Prepaid, get your SUN Sagot Prepaid menu by texting SUNSAGOT<space>Prepaid to 1200.
  • For SUN Broadband, get your SUN Sagot Broadband menu by texting SUNSAGOT<space>Broadband to 1200.

*To inquire about the services and promos of any Sun brand, just text SUNSAGOT to 1200. (Available Brands: Prepaid, Postpaid and Broadband)
*For SUN Prepaid, make sure you have at least P1.00 maintaining balance to access SUN Sagot.



  Call Us

For immediate assistance, please contact the Sun Hotline

  • Toll free from your Sun mobile phone: 200
  • Landline: (02) 8 395-8000
  • Fax Number: (02) 8 696-7134

Sun Postpaid Elite Plan Hotline

  • Toll-free from your Sun mobile phone: 888
  • Landline: (02) 8 395-8888

Sun Broadband Wireless Hotline

  • Toll-free from your Sun mobile phone: 333
  • Landline: (02) 8 395-3333

DMPI Trunkline

  • Hotline: (02) 8 397-8888

  Pay Your Postpaid Bills

Keep your account active. Settle your Sun postpaid bill conveniently through any of these accredited payment channels:
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