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FAQs

How do I activate my GPRS, handset settings and data on/off?

STEP 1:

Text NET to 2300

STEP 2:

You will be notified upon successful activation of the internet service

STEP 3:

You will receive information on device settings. Proceed with the configuration and use 1234 when asked for a password.

STEP 4:

Enable Mobile Data and Data Roaming

STEP 5:

Click “OK” for no additional charges. (Disable when outside the country)

*As an alternative to activation procedure, you may also configure your device manually. Choose an access point name in your settings, type "minternet" then save.

Know how you’re connected

Common Wi-Fi symbols

If you see the following symbols on your laptop, phone or tablet, it means you’re connected to the Internet.

Common Mobile Internet symbols


How much MB do I consume?

  • 20 KB

    1 Chat Message

  • 30 KB

    1 Facebook Post
    (text only)

  • 250 KB

    1 Instagram Post

  • 300 KB

    1 Email
    (with attachment)

  • 1.3 MB

    1 Web Page Browsing
    w/ Photos

  • 2.5 MB

    1 Streaming of Music
    (4 mins)

  • 13 MB

    1 Streaming of Video
    (4 mins)

It is important to note that data usage varies per device. The amount of data consumed usually depends on the kind of device you are using and the quality of the content. The MB consumption above are based on averages and estimates only.

MB Conversion

1 Kilobyte (KB) = 1,024 Bytes (B)

1 Gigabyte(GB) = 1,024 Megabytes (MB)

1 Megabyte (MB) = 1,024 Kilobytes (KB)

MB Conversion Chart

MB vs. MBPS

MB (Megabyte)

A unit of data.

A million bytes.

MBPS
(Megabits Per Second)

The speed of data transfer.

Icon MB Based

What are MB or volume based packages and what are the advantages of using them?

These packages allow you to be more flexible with your usage allowing you to access the Internet only when needed. No volume will be deducted unless you or mobile apps use the Internet. Charging will be based on KB/MB/GB and not blocks of 15 minutes.

*Ideal for users who always have their data connected but only use the Internet when needed. Learn more about MB based packages
Icon Time Based

What are time based packages and what are the advantages of using them?

These packages allow you to maximize your usage in blocks of 15 minutes. Charging is based on consumed blocks of 15 minutes regardless of KB/MB/GB consumption.

*Ideal for users who maximize 15 minutes per surfing session. Learn more about time based packages

What are background apps and how can I avoid charges from them?

BACKGROUND APPS(N.)

Apps that run when push notifications and updates are enabled on your phone. They may incur extra charges for your mobile, but may be avoided by:

  1. Configure operating system and app updates to download via WiFi
  2. For app based loads (ex. FB49), do not click on links that lead outside the app.

For Android Users

  1. Step 1

    Step 1:

    Go to Settings

  2. Step 2

    Step 2:

    Go to Applications Manager

  3. Step 3

    Step 3:

    Swipe to the Running Tab

  4. Step 4

    Step 4:

    Stop the Running Apps

For iOS Users

  1. Step 1

    Step 1:

    Go to Settings

  2. Step 2

    Step 2:

    Go to Cellular

  3. Step 3

    Step 3:

    Select “Use Cellular Data For”

  4. Step 4

    Step 4:

    Turn on the apps that are applicable to your load subscription and/or those you only wish to access.

Slow internet connection is caused by:

  • Device or handset being used

  • Location of the subscriber

  • Time of use of the subscriber

  • Torrents

  • Peer to peer sharing

  • Machine to machine applications

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