FREQUENTLY ASKED QUESTIONS

Do I have points? How many points do I have?

You may check your points by texting POINTS to 9800

How did I earn points?

You earned your Smart Perks points when pay for your monthly bill or for every load top up.

What can I redeem with my points?

You may redeem any of the following offers below. Just text the keyword indicated and send to 9800. Ex. REDEEM<space>SUNREWARD2  to 9800.

Will my points be forfeited?

No. Your points will continue to be alive and valid until their respective expiration dates. You may redeem your points until 2018.

When will my points expire?

Points expire 12 months after you have earned them. Ex. If you earned points in October 2017, they will expire on October 2018. A monthly notification on how many of your points are expiring at the end of the month will be sent via SMS. So it would be best to redeem your points and take advantage of it.

I received an SMS saying that I am pre-registered in MVP Rewards, what does that mean?

Pre-registered to MVP Rewards means that you will be one of the first to be a part of the new MVP Rewards Program which will be launched in January 2018. You’ll be entitled to get a personalized MVP Rewards Card and enjoy special privileges as early as December 2017.

I already registered to Sun Rewards (loyalty), do I need to register again?

While you have been pre-registered to MVP Rewards, you will still need to complete the registration to MVP Rewards to get the MVP Rewards Card and start earning rebates.

How can I become a member of MVP Rewards?

Simply visit www.mvprewards.ph to create and account and enroll your accounts to start earning cash rebates.

Is MVP Rewards open to all?

Yes, MVP Rewards is open to all Smart, Sun, TNT and PLDT Home subscribers.

Can I be a member of both Sun Rewards and MVP Rewards?

Sun Rewards is no longer available but you may still use your points until 2018. Expiration dates apply. MVP Rewards will be the only rewards program available.

Can I transfer my points to the MVP Rewards card?

No, we cannot transfer your Sun Rewards points to the MVP Rewards Card but you may continue to use those points to redeem data or call and text or even pay your bill.

TERMS AND CONDITIONS

1. Points accumulated may be redeemed only when:


• Account transactions are within the transaction defined by the Mechanics and these Terms.
• Points are redeemed within the redemption period as defined in the Mechanics.
2. SMART reserves the right to deduct any Points that do not meet the conditions above.


3. Points shall expire as defined in the Mechanics.


4. SMART may, at its own discretion, inform the Subscriber of the status of their Points. It is the responsibility of the Subscriber to keep track of earned Points as well as its expiration.


5. SMART reserves the right to suspend or exclude a Subscriber from the Program if:


• In the opinion of SMART, the Subscriber has breached these Terms or the Terms and Conditions of their Account or the Mechanics.
• In the opinion of SMART, the Subscriber uses his Account not in accordance and with the nature and intent of the Program, such as but not limited to misrepresentation.
6. Permanent disconnection of an Account will forfeit all earned Points. In case of a re-activation of a permanently disconnected Account, the Subscriber must activate Subscriber’s Rewards Account again and the accumulation of new Points will start from zero (0).


7. All acts of fraud and abuse relating to the earning and/or use of Points in the Program may result in the forfeiture of Points without prejudice to other right which SMART may have.


8. SMART reserves the right to settle any disputes concerning eligibility to the Program, accumulation of Points and redemption, and other aspects of the Program at its own discretion.


9. Points are non-convertible to cash.


10. Redemption requests, cannot be cancelled


11. Points redeemed under Participating Programs are not exchangeable, refundable or redeemable for cash or credit under any circumstances and are subject to the following Terms and the Mechanics.


12. Personal Information

By participating in the Program, Subscriber agrees and consents to the disclosure to third parties and the processing, either by SMART or by third parties on behalf of SMART, of personal information and data, including sensitive personal information, traffic and billing data for marketing and other purposes. Subscriber acknowledges and agrees that SMART may send commercial and promotional advertisements, surveys, and other broadcast push messages.
Specifically, Subscriber agrees and consents that SMART and its affiliates may use Subscriber personal information and data to:

• Manage Subscriber Account, carry out customer-care activities and train staff, including monitoring calls, emails or text messages that Subscriber send to SMART;


• Monitor the quality and security of the network and test and maintain SMART’s IT systems;


• Analyze Subscriber use of the services for marketing purposes, including, but not limited to, the calls and messages the Subscriber sends and receives, and Subscriber location at the time these communications take place, as well as Subscriber browsing history and use of SMART websites;


• Send to the emergency services (if Subscriber makes an emergency call), including Subscriber approximate location;


• Contact the Subscriber with marketing messages such as commercial and promotional advertisements, surveys, and other broadcast messages, which may include marketing from other organizations and third parties, if Subscriber has no express written objection.


• SMART does not include Subscriber details in any directory or directory-enquiry service. If Subscriber wants to have a Subscriber information included in these services, Subscriber should contact SMART